If you have ordered a product from the Classic Collection, the product will reach you within 10 to 12 business days. If you have ordered a product from our New Collection, it will take approximately 15 to 20 business days for delivery.

We accept Visa, MasterCard and American Express credit cards and debit cards as well as net banking transfers.

Our online ordering process is private and secure. The actual payment happens on a secure payment gateway page that is encrypted, protected and processed over a secure server.

We will keep you updated on the status of your order from the date of order till dispatch through our Order Tracking page. On dispatch of your order, you will receive your shipment details & tracking number by e-mail. If you have not received our delivery confirmation e-mail, please contact us through the Contact Us form.

No. We do not charge you for deliveries within India.

You can modify/cancel your order by e-mailing us at info@fastep.in within 12 hours of placing your order. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we will be able to support your request only if it is received within the stipulated time frame.

Yes, we are able to gift wrap your purchase with elegant fastep wrapping paper. We understand that our products are popular gift ideas. Our packaging of the product will also include our designer boxes that are attractive. For all gifts, we will not include the bill within the package but will email you the bill for future reference.

Yes. If you would like to change your shipping address, you will need to contact us (support@fastep.in) within 2 days of placing your order with the alternate delivery address. We will send you an e-mail reply to confirm this request.

The Contact Us form can be used to e-mail us. You can also reach us for phone support at +91-96549-65004

fastep products are made to ensure customer satisfaction and to last for the natural life of the product. All products for repair should be delivered at your expense to any exclusive fastep store or to a service point in the country of purchase. If the repair is required within the fastep guarantee period (Six Months for bags and Three months for wallets), we will repair the product free of charge. For all repairs not within the guarantee period, there will be a charge depending on the repair work required. You will be advised of this charge when you deliver the bag to the nearest exclusive fastep store or service point in the country of purchase. All fastep products come with a Warranty Card. Please refer to this Warranty Card for further details.

Please note that the fastep Warranty covers only manufacturing and materials defects and does not cover any damage caused by misuse, neglect, exposure to water and solvents or wear and tear, or purely cosmetic damages (such as scratched leather).

We require a minimum of three weeks and a maximum of six weeks plus shipping time.

Please refer to our Delivery & Returns page.

We occasionally offer promotions in connection with special days and events to provide our customers with savings on their online orders. To receive exclusive fastep offers and updates, please sign up through our Subscribe page.

If you wish to be removed from our e-mail list, please click here.

No. Your personal details that are collected through our website are kept private and secure and will not be passed to any third party outside the fastep group companies. The details will only be used to keep you informed regarding updates and promotion of fastep.

Each fastep product is lovingly handcrafted using the finest leathers. Our solid brass buckles are individually sand cast and hand polished, reflecting old saddlery traditions. Each bag is therefore, by its nature, a limited edition.

We have two seasonal collections a year. If you subscribe to our newsletters, you will receive our e-mails on the latest at fastep.

Specific information on the leather used for a product, the treatment and how to care for the product is included with the purchase of the product. If you have a further question about the material used for a particular product, please contact us with the product name and we will coordinate additional information.

Yes. You can download our catalogues from the Download Catalogue page. Our catalogue caters to both men and women and consists of handbags, men's bags, travel bags and wallets.

Leather care can extend the life of your Fastepmart bag. The product can be cleaned using a soft cloth dipped in moisturizing cream. Pen marks should be avoided because cleaning them will not be possible. Please look at your product packaging for specific care information that is unique to your purchase.